Salon Policies and Etiquette
GIFT CARD PURCHASES
Grassroots Salon & Spa gift cards may be used toward eligible services and retail purchases. All gift card purchases are final and non-refundable. Gift cards are valid for five years from the date of purchase and must be redeemed within that time.
Gift cards have no cash value and cannot be exchanged or redeemed for cash.
CHILDREN
We love welcoming families to Grassroots! Children are always welcome when they are receiving a scheduled service.
If you need to bring a child with you to your own appointment, we kindly ask that they remain supervised and with you throughout your visit. To help us maintain a relaxing, safe, and elevated experience for all of our guests, please be mindful of noise and activity throughout the salon and spa.
For longer appointments, we encourage guests to make childcare arrangements whenever possible so you can fully relax and enjoy your Grassroots experience.
Grassroots Salon & Spa is not responsible for lost, stolen, or unattended personal belongings.
CANCELLATION POLICY
We understand that plans change. When you need to cancel or reschedule an appointment, we kindly ask that you provide Grassroots Salon & Spa with at least 48 hours’ notice whenever possible.
Appointments canceled with less than the required notice, repeated same-day cancellations, and missed appointments may be subject to a fee of 50% of the scheduled service(s).
A valid credit card may be required to remain on file to reserve future appointments, particularly following repeated late cancellations or no-shows. Your card will not be charged at the time of booking and will only be used in accordance with our cancellation policy.
ONLINE BOOKING DEPOSITS
Appointments booked online may require a deposit at the time of booking. In the event of a no-show, the deposit will be forfeited and is non-refundable. Additional cancellation fees may apply in accordance with our cancellation policy.
We appreciate your understanding and cooperation. Our service providers reserve dedicated time specifically for each guest, and adequate notice allows us the opportunity to offer that time to another guest.
SERVICE SATISFACTION & ADJUSTMENT POLICY
At Grassroots Salon & Spa, we take pride in the quality of our work and want every guest to feel confident in their finished result.
If you are unhappy with the result of your service, please contact the salon within 24 hours of your original appointment. This allows our team to promptly review your concerns and determine the appropriate next steps.
When an adjustment is appropriate, a complimentary corrective service will be scheduled with your original service provider and must be completed within 7 days of the original appointment, unless otherwise determined by Grassroots leadership or your service provider.
Complimentary adjustments are intended to address concerns related to the service originally discussed and performed. They do not cover a change of mind, a change in the originally agreed-upon result, or additional services that were not part of the original consultation.
Please keep in mind that some color transformations require multiple appointments to safely achieve the desired result. When a multi-appointment plan has been discussed during your consultation, additional sessions needed to reach that goal are not considered corrective services.
All salon and spa services are non-refundable.
Requests made more than 24 hours after the original appointment may not qualify for a complimentary adjustment and will be reviewed on an individual basis.
Our goal is to address concerns quickly and thoughtfully while protecting the integrity of your hair and maintaining the quality standards of Grassroots Salon & Spa.
PRODUCT RETURN POLICY
We want you to love the products you take home from Grassroots Salon & Spa. If something isn’t quite right, please review our return guidelines below.
Unopened & Unused Products
Products returned within 20 days of purchase in unused condition are eligible for a full refund to the original form of payment.
Opened or Used Products
Opened or used products returned within 20 days may be eligible for return and are subject to a 20% restocking fee.
Makeup
For health and sanitation reasons, all makeup purchases are final sale and cannot be returned or exchanged.
Hair Tools
Hair tools may be returned within 30 days of purchase in accordance with our return policy.
All returns are subject to review by Grassroots Salon & Spa. Promotional, discounted, or specially ordered merchandise may be subject to additional restrictions.